Service Department

Our Location

Colonial Volkswagen of Medford
340 Mystic Ave
Medford, MA 02155

Service: 866-678-8698
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

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Volkswagen Tire Store Price Match Guarantee

Find-a-lower-price-within-30-days,-and-we'll-refund-the-difference.13-Plus,-eligible-tires-purchased-at-a-participating-VW-dealership-include-the-protection-of-24-Month-Road-Hazard-Coverage.-You'll-get: –-100%-coverage-for-the-full-24-month-period14

13 To receive price match, customer must purchase tires that meet specifications of vehicle's Owner's Manual through Volkswagen Tire Store and present a lower printed competitor pre-tax price quote for identical tires dated within 30 days of customer's tire purchase. Competitor price quote must be from a competitor with a physical retail location within 50 miles of the dealership. Not available on competitor quotes where pricing includes rebates (national, regional, or local) or clearance, closeout, promotional, or special prices. Additional restrictions apply. Valid at a participating Volkswagen dealership only. See participating dealer or vwtirestore.com for complete details. 14 Road Hazard Protection provided by a third party. Coverage ends at the earlier of (1) expiration of 24 months from date of replacement tire purchase or (2) when less than 3/32” of tread remains. 24 month, 100% coverage. Only the following VW tire types are eligible: original equipment tires, original equipment alternative tires, winter tires, tire and wheel packages, and winter tire and wheel packages. Excludes mounting and balancing. Nontransferable. Additional restrictions may apply. Valid at a Volkswagen dealership only. See dealership or program brochure for details.

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Get a 15% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 01.01.26 and 03.31.26

Allow-8–10-weeks-for-delivery-of-Visa-Prepaid-Card.

15 Receive a 15% rebate via a Visa Prepaid Card by mail when you purchase select Volkswagen Accessories from a participating dealership. Recreational and sporting equipment is not eligible for the 15% accessories rebate. Volkswagen Accessory Rebates may be combined with dealer discounts/offers. Rebate based on purchase amount before taxes and labor. Allow 8–10 weeks for delivery of Visa Prepaid Card. Not redeemable for advertised specials, previous purchases, or cash. One rebate per household. Limitations apply. Void where prohibited. Offer expires 03.31.26. Visit volkswagenrebates.com or see participating Volkswagen dealer for complete details. 16 Card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Visa U.S.A Inc. Card may be used everywhere Visa debit cards are accepted. This optional offer is not a Pathward product or service nor does Pathward endorse this offer. Cards expire after 6 months, unused funds will forfeit after expiration. Card terms and conditions apply.

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SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App19

Get-165+-channels-of-ad-free-music,-talk,-sports,-comedy,-news,-and-more,-with-the-SXM-App.-Subscribe-to-the-Music-&-Entertainment-Plan-and-get-your-first-12-months-for-$4.99/month.-See-offer-details.

19 Offer Details: Activate a Music & Entertainment subscription and pay a $4.99/month for your first 12 months, plus get free activation (a $15 savings). Fees and taxes apply. A credit card is required on this offer. Service will automatically renew thereafter every month, and you will be charged at then-current rates (currently, $17.99/month). Please see our Customer Agreement at siriusxm.com for complete terms and how to cancel, which includes online methods or calling us at 866.635.2349. All fees, content, and features are subject to change. This offer cannot be combined with any other and may be modified or terminated at any time. Offer good only on currently inactive radios. Channel lineup varies by package. Current information and features may not be available in all locations or on all receivers.

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VW Service Credit Card

Get-a-$25-Visa®-Prepaid-Card-by-mail-in-or-online-rebate20-when-you-use-the-Volkswagen-Service-Credit-Card-to-make-a-qualifying-purchase-of-$250-or-more-(before-tax).-Offer-valid-01.01.26–12.31.26.-Allow-8–10-weeks-for-delivery-of-Visa-Prepaid-Card.

20 Subject to credit approval. Valid on a qualifying purchase of $250 or more (before tax) from 01.01.26–12.31.26. Submit rebate within 45 days of purchase date. Complete purchase must be made on the Volkswagen Service Credit Card. Not valid on prior purchases. One Visa Prepaid Card per visit. Cannot be combined with other credit card rebates. Valid at participating Volkswagen locations. Visa Prepaid Card is given to you as a rebate and no money has been paid by you for the card. Visa Prepaid Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Visa Prepaid Cards expire after 6 months; unused funds will forfeit after the valid through date. Visa Prepaid Card terms and conditions apply. Volkswagen dealer locations are not affiliated with Visa. See Volkswagen dealer for complete rebate details and rebate form. MetaBank or Visa does not sponsor or endorse Volkswagen Service Credit Card. "Volkswagen" and Volkswagen logo are registered trademarks of Volkswagen AG.

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Buy 3 Pirelli Tires, Get the 4th for $122

This February only. See Consultant or vwtirestore.com for details.

22 Available on select sets of four Pirelli tires that meet specifications of vehiclee’s owner’s manual. Must be purchased through Volkswagen Tire Store. May be combined with select offers. Mounting, balancing, and taxes are not included. The fourth tire will be reimbursed on the front tire for staggered fitments. Volkswagen Group of America, Inc., is not the seller or warrantor, nor does it recommend any tires other than those identified as OEM. Offer valid 02.01.26 through 02.28.26 Tires must be installed by 03.07.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details .

Meet Our Service Staff

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Service Director
Rusty Hogan
Service Advisor Frank  Dasilva
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Service Advisor
Frank Dasilva
Service Advisor Daniel  Swartz
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Service Advisor
Daniel Swartz

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My experience was exceptional. From the first phone call to the in person interaction with the service team, they were very friendly, prompt and communicated in an effective manner. I appreciated the thoroughness and although the issue with my car wasn't resolved that day, they let me know each...

- Jessica Leslie

Impressive experience with Colonial. The customer service was first class. Service advisor Christopher Mayer assisted me in a super professional way and explained to me what would be done to the car. I waited in the waiting area which is in excellent condition and is comfortable. The communication...

- William Gutierrez Vazquez

I recently purchased a car with the assistance of Paul Lazzaro, and his service was exceptional. He was incredibly helpful and knowledgeable throughout the entire process, ensuring a smooth and satisfying experience. I highly recommend Paul for anyone looking for a seamless car buying journey!

- Alex Wargo, Real Estate

I wasn’t sure what to expect and was thoroughly impressed with the experience. They could easily have taken advantage of my lack of knowledge regarding the service requirements of the car- but they didn’t! Courteous and professional; I recommend highly

- Barbara Peck

A great dealership, they literally serve ice cream and coffee for free!!! My daughter loves it, the cars look so cool and you can even sit and test them out!

- Alana Shore
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